You may have seen lots of counterfeit goods in the news this year - from Labubu dolls to car parts and flea treatments. While the dangers of fake toys, medicines and vehicle parts are clear, counterfeit ink and toner cartridges can be poor quality and can cause serious problems, especially for small businesses.
IPO's Senior Campaigns & Enforcement Manager, Kelsey Jones, told us about how the IPO Enforcement team has been working with partner organisations to help raise awareness of the issues consumers may face.
Fake ink isn’t a minor issue
Since joining the IPO Enforcement team, I’ve seen a variety of counterfeit versions of everyday products - washing powder, floor tiles and print materials. These might seem low risk, but the impact on business is significant.
The latest OECD/EUIPO report estimates the global trade in counterfeit and pirated goods is worth around USD 467 billion (£364 billion). Evidence also shows strong links to serious organised crime.
Counterfeiting is not a victimless crime.
The temptation of cheap deals
Online marketplaces make it easy to shop with a click. But alongside genuine retailers, third-party sellers may offer counterfeit goods at tempting prices. Without a strong procurement system in place, it’s easy to fall into the trap.
What can go wrong with counterfeit cartridges?
- Leaking or clogging
- Streaky, blotched or faded prints
- Colour inaccuracy and background shading
- Damage to printer components
- Overheating and contamination
- Voided warranty
Remember: Counterfeiters cannot be held liable for any damage caused and will not compensate for it.
Meet ICCE: fighting fakes in the imaging industry
The Imaging Consumables Coalition of Europe, Middle East and Africa (ICCE) was formed to tackle counterfeiting in the print industry. Members include Brother, Canon, Epson, HP, Xerox and Lexmark. ICCE helps its members coordinate intelligence, enforcement raids, and legal action against counterfeiters.
How to spot a counterfeit cartridge
If possible, compare with genuine products you've used before by:
- Inspecting the product and packaging
Look for spelling errors or deviation in colour and poor-quality packaging.
- Comparing the price
If it’s significantly cheaper than usual, it could be fake.
- Knowing your source
Only buy from authorised sellers listed on the manufacturer’s website.
- Quality checking
Look out for poor performance, error messages, odours or leaks.
What to do if you suspect a fake
If you’re unsure about the source, price or quality of your imaging supplies, contact ICCE. They’ll work with manufacturers and enforcement teams to investigate your claim and, where appropriate, support legal proceedings against the source of the counterfeit imaging supplies.
How to authenticate your product
ICCE members offer authentication tools to help you verify your cartridges. Visit the ICCE website for more details.
Spend smart, not cheap
If a deal seems too good to be true, it probably is. Spending a little more upfront can save you from costly repairs and potential reputational damage later on.
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